Help center
Answers for officers, employers and agencies. Can't find it? Open a support ticket.
Officers
- How we protect officers' identity (privacy, two-step login, resume controls)
- Creating an account
- Confirming your email address
- New Recruits: applying with no police experience
- Resetting your password
- Two-factor login, lost phones and recovery codes
- Officer verification: instant with GovX ID
- Muting, blocking and reporting employers
- Officer verification: uploading documents
- Your career profile and one-click apply
- Applying to jobs
- Let employers find you (officer search) and invites to apply
- Match labels (Strong, Good, Possible match)
- Search filters: pay, distance, shift, job type, degree and lateral friendly
- Why can't I see full job details?
- Application tracker
- Job alerts and saved searches
- Private-sector jobs and the "Agency jobs / Private sector" toggle
- Career path matcher
- Your application status and messages
- Agency review guidelines
- Mock interviews (practice, typed or by voice)
- Resume translator
- Offer comparison tool
- Salary and benefits data
- Skills and certification wallet
- Agency directory and unclaimed profiles
- Referrals and invite links
- Hiring timelines
- Install SecondWatch Careers on your phone
- Verified Employer and Verified Agency badges
- Avoiding job scams
- Coaching: private sessions with an LE-experienced life coach
- What's your next shift? (work-style quiz)
- How Coaching privacy works (and its limits)
- Company pages
- Deleting your account
- For coaches: getting set up
- Reporting a listing
- Contacting support (and what not to send)
Employers
- Creating an account
- Confirming your email address
- New Recruits: applying with no police experience
- Resetting your password
- Two-factor login, lost phones and recovery codes
- Let employers find you (officer search) and invites to apply
- Match labels (Strong, Good, Possible match)
- Search filters: pay, distance, shift, job type, degree and lateral friendly
- Why can't I see full job details?
- Job alerts and saved searches
- Private-sector jobs and the "Agency jobs / Private sector" toggle
- Agency review guidelines
- Salary and benefits data
- Agency directory and unclaimed profiles
- Hire an LEO playbooks (for employers)
- Referrals and invite links
- Hiring timelines
- Verified Employer and Verified Agency badges
- Why is my job post in review or flagged?
- Payments, receipts and refunds
- Managing applicants (pipeline, notes and messages)
- Plans, billing and the free first post
- Team accounts: invite recruiters and viewers
- Making your job post easy to find: pay, shift, ZIP, degree and search engines
- Verifying your domain (Verified Employer badge)
- Hiring tools: templates, import, screening questions, scheduling, events and insights
- Post upgrades: Featured, Urgently hiring, Refresh and email blasts
- Job analytics: views, applies and where applicants come from
- Company pages
- Deleting your account
- For coaches: getting set up
- Reporting a listing
- Contacting support (and what not to send)
Agencies
- Creating an account
- Confirming your email address
- New Recruits: applying with no police experience
- Resetting your password
- Two-factor login, lost phones and recovery codes
- Let employers find you (officer search) and invites to apply
- Search filters: pay, distance, shift, job type, degree and lateral friendly
- Why can't I see full job details?
- Job alerts and saved searches
- Private-sector jobs and the "Agency jobs / Private sector" toggle
- Agency review guidelines
- Salary and benefits data
- Agency directory and unclaimed profiles
- Hiring timelines
- Why is my job post in review or flagged?
- Payments, receipts and refunds
- Managing applicants (pipeline, notes and messages)
- Agency verification
- Plans, billing and the free first post
- Team accounts: invite recruiters and viewers
- Agencies: listing jobs in New Recruits
- Making your job post easy to find: pay, shift, ZIP, degree and search engines
- Verifying your domain (Verified Employer badge)
- Hiring tools: templates, import, screening questions, scheduling, events and insights
- Post upgrades: Featured, Urgently hiring, Refresh and email blasts
- Job analytics: views, applies and where applicants come from
- Company pages
- Deleting your account
- For coaches: getting set up
- Reporting a listing
- Contacting support (and what not to send)
Still stuck?
Send us a support ticket and we'll reply by email and on your ticket page. Never include passwords, sign-in codes, ID documents or badge photos.
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