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OfficersEmployersAgencies

Resetting your password

  1. Go to Log in and choose Forgot password? (officers and employers use the same login page).
  2. Enter your account email. If an account exists, we email a reset link. For privacy the page looks the same either way.
  3. The link works once and expires after 30 minutes. Choose a new password.
  4. Resetting your password signs you out everywhere and emails you a notice.

If you have two-factor login turned on, you'll still need your authenticator app or a recovery code after the reset. See Two-factor login and recovery codes.

To change a password you still know, go to Account → Password.

We will never ask for your password in email or in a support ticket.