DRAFT, pending attorney review. Not yet legal terms.

Coaching: what it is, and the cancellation policy

Coaching is not therapy, counseling, medical care or crisis care. Coaches aren't acting as licensed mental-health or medical providers, can't diagnose or treat anything, and aren't watching messages in real time. For a crisis use the numbers above. What coaching is (and isn't) · DRAFT pending attorney review.

What coaching is

Coaching is a structured conversation about goals: career moves, retirement and second careers, promotions, work-life balance, routines and next steps. Coaches on SecondWatch Careers have law enforcement experience. They're independent coaches, not your employer's and not ours.

What coaching is not

• It is not therapy, counseling, psychotherapy, medical care, or crisis or emergency services.
• Coaches don't diagnose or treat conditions, prescribe, or give legal, financial-advisor or medical advice.
• Coaching isn't a fitness-for-duty evaluation or a peer-support program, and it isn't reported to any agency.
• Messages aren't monitored in real time. If you're in crisis, call or text 988, call COPLINE, or call 911.

Confidentiality and its limits

We built Coaching so that only you and your coach can read your messages or see that a session happened. Your coach keeps what you share private, with narrow exceptions that the law or safety may require: for example a serious and imminent threat to your life or someone else's, or suspected abuse of a child or vulnerable adult. Then a coach may contact emergency services. (Attorney to finalize this wording by state.)

Price and payment

$115 per 1-hour session, charged when you book. You can book any open time from tomorrow up to 7 days ahead. Your card statement shows a neutral description. DEMO payment mode (simulated checkout, no money is charged).

Same-day requests

• If your coach has open time today (at least 90 minutes from now), you can request it. Your card is authorized, not charged, and the time is held for you.
• Your coach has up to 60 minutes to accept, and must accept at least 15 minutes before the start. You're charged only when they accept.
• If they decline or don't reply in time, or you withdraw the request first, the hold on your card is released and nothing is charged.
• Once accepted, a same-day session follows the late-cancellation rule below (it's already inside 24 hours), except for the 15-minute change-of-mind window. Same-day sessions can't be moved.

Cancelling and moving a session

• Change of mind: cancel within 15 minutes of booking (or of your coach accepting a request) for a full refund, as long as the session hasn't started.
• Free cancellation up to 24 hours before the start: full refund.
• Later than that: 0% refund (no refund). Missed sessions count as late cancellations.
• You can move a session 1 time(s), up to 24 hours before it starts.
• If your coach cancels, you get a 100% refund.
• Deleting your coaching history cancels upcoming sessions with a full refund.

Refunds go back to the original card. In TEST/DEMO mode no real money moves.